Frequently Asked Questions

How do I obtain ProQuartz samples?
A: Small samples are available free of charge from any reputable kitchen design company or worktop fabricator. Please call us on +27 11 314 9411 should you experience difficulties in this regard or if you require more details.
Is the slab colour 100% the same as the sample? If not, why?
A: No. Slight variations in colour tone, pattern and structure may occur as quartz is a natural material and because of the slight manual intervention required in the production process.
Is ProQuartz available worldwide? Where?
A: Yes. In South Africa, USA, Canada, European countries such as Germany, UK, Spain, France, Holland and in the United Arab Emirates.
Is ProQuartz certified?
A: Yes, we are ISO 9000 certified.
Does ProQuartz have a product warranty?
A: Yes. ProQuartz carries a lifetime limited residential warranty for domestic applications. Please click here to find out more.
How are ProQuartz products made?
A: ProQuartz is composed of 93% natural quartz and 7% resin bonding materials which are subjected to a high-tech system of vibro-compaction under vacuum, resulting in a non-porous agglomerated stone that is exceptionally durable and aesthetically appealing.
Are ProQuartz quartz product stronger than granite and how is this possible?
A: Yes. ProQuartz quartz products are twice as strong as granite, because they are industrial products strengthened by the processing technology undertaken.
Can ProQuartz quartz countertops be repaired?
A: ProQuartz countertops are very hard to damage. If any damage occurs you should consult with the local expert.
Can ProQuartz quartz products be used outdoors?
A: Resins are susceptible to sun damage and may fade.
What is the appropriate thickness for kitchen tops and vanity tops?
A: ProQuartz slabs are manufactured in either 20mm or 30mm thickness and are strong enough for any domestic application. The tops can then be built up to any thickness by your fabricator to give the required aesthetic appeal.
How do I take care of my ProQuartz surface?
A: To retain their aesthetic appeal, simply wipe the worktops with warm water and a mild non-abrasive cleanser and rinse with clean water.
How do I maintain my ProQuartz surface?
A: ProQuartz quartz surfaces require minimal maintenance. They are hard and non-porous and require no sealing to retain their shine and brilliance.
How do I remove stains from my ProQuartz surface?
A: For tough stains, moisten a clean cloth with a non-abrasive cleaner and rub it into the stain, wipe and clean with a moist cloth to remove the cleaner residue.
Is my ProQuartz surface heat-resistant?
A: ProQuartz is structurally more resistant to heat than other surfaces. However, like any other stone tops, excessive heat and thermal shock may cause damage. We recommend the use of a folded cloth, a wooden board or a trivet when placing a hot cooking pan or other cooking units on the surface.
Is my ProQuartz surface scratch-resistant?
A: ProQuartz is substantially harder than natural stone and highly resistant to scratching. However, avoid using sharp objects such as sharp knives or screwdrivers directly onto the surface.
What cleaning products should I avoid when cleaning my Quartz surfaces?
A: Do not use cleaners that contain Pine Oil. If not thoroughly rinsed, these products can leave behind a residue of pine oil. The pine oil then attracts and holds dirt on the surface, eventually reducing the cleanliness of the surface and its appearance. Highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels (pH 8.5 or higher) should also be avoided, as should abrasive scrubs/cleaners containing either soft or hard abrasive particles. Do not use cleaners that contain xylene, toluene, potassium hydroxide or caustic soda. Do not use paint removers or furniture strippers that contain trichlorethane or methylene chloride.